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User:Buffalo747/IssueTrak

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Hi all, At the advice of Walter Görlitz (reference: https://en.wikipedia.org/wiki/User_talk:Walter_G%C3%B6rlitz#Reverting_IssueTrak), I have recreated the IssueTrak page in my user space for approval from editors to remove the page creation block placed in 2012 (see: https://en.wikipedia.org/wiki/Wikipedia:Articles_for_deletion/IssueTrak). I believe that the below article demonstrates WP:GNG. Looking forward to your feedback and recommendations on the page content, and would also appreciate more details on how to move forward and officially submit for recreation.

Thanks, Buffalo747 (talk) 17:18, 11 June 2014 (UTC)

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IssueTrak, based in Virginia Beach, Virginia, is a provider of help desk software and issue tracking systems for creating, updating, and resolving strategic business processes.[1]

First released in 2000, its proprietary software package consists of a core issue tracking system (IssueTrak) and five optional add-on modules. The core software application is a platform used by small- to large-sized organizations for internal and external customer service and support, help desk, workflow, process management, and issue tracking.[2] Integrating the add-on modules, the software application can be expanded to track and scan for assets, process invoices, and manage surveys. The software also includes knowledge base, email notification, and escalation functionality.[3]

IssueTrak is offered as a hosted or leased solution.[4] The software runs on Windows Server 2003, 2003 R2, 2008 or 2008 R2 (Standard, Enterprise or Datacenter Edition) utilizing a Microsoft SQL Server 2000, 2005, or 2008 or 2012 (Workgroup, Standard, or Enterprise) backend database and is accessible via a web-based client. [5]

History

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IssueTrak was founded in 1992[6] by Hank Luhring as a software development firm delivering custom tracking applications. The company expanded its offerings to create a web-based software program that would allow customers to enter support requests online.

Luhring’s goal was to provide vendors and customers with a higher level of service, the ability to reduce the volume level of inbound support phone calls and emails, and substantial time and cost savings.

IssueTrak has more than 2,000 customers in 36 countries, including ADP, Canon, Cisco, Delta Airlines, Deutsche Bank, EDS, Johnson & Johnson, Lockheed Martin, Merrill Lynch, Microsoft, Pepsi, Pitney Bowes, Ralph Lauren Polo, Raytheon, Rite-Aid, Rutgers, Symantec, U.S. Bancorp, U.S. Department of Defense, UBS, UPS, and Verizon. [7] [8]

Awards

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IssueTrak has received the following awards:

  • Inc 500/5000 placements [9]
  • Inside Business ‘Best Place to Work’ in 2010[10], 2011[11], 2012[12], 2013[13]
  • Microsoft Partner – Silver Independent Software Vendor (JSV), Silver Data Platform, Silver Application Integration, Silver Business Intelligence [14]

Products or Business Processes

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  • Service requests
  • Product support issues
  • IT help desk incidents
  • Customer Relations
  • HR issues[15]

Competitors

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Company Website

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  1. ^ "About IssueTrak". http://www.issuetrak.com/about_issuetrak. IssueTrak. Retrieved 11 June 2014. {{cite web}}: External link in |website= (help)
  2. ^ "Creating Efficiencies for Your Help Desk". Help Desk Software Central.
  3. ^ "Browser Based Help Desk Software". DMOZ.
  4. ^ "16 Customer Service/Help Desk Apps That Make Customer Support Easy". Sitepoint. Retrieved 11 June 2014.
  5. ^ "System Requirements". IssueTrak. IssueTrak.
  6. ^ "IssueTrak Help Desk Software". Capterra.
  7. ^ "IssueTrak IT Help and Customer Support Desk". Hot Scripts. Hot Scripts.
  8. ^ "IssueTrak Featured Customers". IssueTrak. IssueTrak.
  9. ^ "Inc. IssueTrak Profile". Inc. Inc. Retrieved 11 June 2014.
  10. ^ "IssueTrak Inc. 1st Place Small Company". Inside Business.
  11. ^ "For the Third Straight Year IssueTrak Named to Best Places to Work in Hampton Roads". Inside Business. Retrieved 11 June 2014.
  12. ^ "Best Small Company 2nd Runner Up: IssueTrak Inc". Inside Business. Retrieved 11 June 2014.
  13. ^ "Best Places to Work 2013: IssueTrak". Inside Business. Retrieved 11 June 2014.
  14. ^ "About IssueTrak". IssueTrak. Retrieved 11 June 2014.
  15. ^ "IssueTrak". HelpDesks.com. Retrieved 11 June 2014.
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