ISO 20252
ISO 20252:2019 is an international standard for a quality management system for organizations conducting market, opinion and social research.[1]
Developed by an ISO Technical Committee in liaison with professional bodies EFAMRO, ESOMAR and WAPOR, the standard was first published in 2006 as a replacement for the existing British Standards BS 7911:2003.[2] It was subsequently revised in 2012, and then restructured and technically revised in its third edition of 2019. The standard has been restructured, with a core clause (Clause 4) applicable to all service providers, regardless of methodologies provided, and six separate annexes (Annexes A to F), each covering requirements relating to one of the globally-recognized research methodologies.
Certified organizations
[edit]In the UK the Market Research Society (a member of the EFAMRO which sits on the ISO liaison committee) reports that 69 organizations (not counting subsidiaries) are certified to the standard:[3]
The Council of American Survey Research Organizations (CASRO) has passed 17 organizations through its ISO 20252 certification scheme:[4]
In Japan, Japan Management Association Quality Assurance Registration Center (JMAQA) has certified 8 organizations to the ISO 20252 standard. :[5]
In Austria, Germany and Switzerland, AS International, headquartered in Vienna, have certified so far 14 market research companies to ISO 20252 via its mandated ISO auditing entity https://www.attersee-consulting.com. Updates can be obtained from https://www.ISO20252.global. AS International also represents the joint ISO 20252 expert committee for AT, DE and CH.
References
[edit]- ^ "ISO Technical Committee for ISO 20252". ISO. Retrieved 3 June 2015.
- ^ "Measuring up: What does a new ISO mean for the market research industry?" by Debrah Harding & Barry Ryan, Research. May 2006
- ^ "Companies certified to ISO 20252 - July 2012" (PDF). MRS. Retrieved 3 June 2015.
- ^ "List of organizations certified to the ISO 20252 by CASRO". CASRO. Retrieved 3 June 2015.
- ^ "List of certified organizations". JMAQA. Retrieved 11 Jan 2018.
