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Draft:InteliSys Aviation System

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I. Introduction

InteliSys Aviation is is a Canadian software provider specializing in cloud-based passenger service systems (PSS) and cargo management solutions for the airline industry. Headquartered in Saint John, New Brunswick, the company supports airlines of various sizes and business models, including low-cost carriers and hybrid operations. Its flagship products, ameliaRES and ameliaCARGO, focus on scalability and data-driven functionalities to streamline airline operations and enhance passenger experiences.

II. History

InteliSys Aviation was established in 1987[1], initially providing software solutions to regional airlines. In 2004, the company launched ameliaRES, one of the industry's first fully cloud-based PSS platforms. This innovation marked a shift in how airlines manage passenger reservations, allowing greater flexibility and efficiency. The company later introduced ameliaCARGO, catering to the growing demand for integrated passenger and freight operations.

InteliSys has navigated significant challenges in the aviation industry, such as the impact of the COVID-19 pandemic, and has continued to expand its services globally. The company maintains offices in Canada and Vietnam, reflecting its international presence.

In recent years, InteliSys has received recognition for its contributions to the airline industry. For example, it was named "World’s Leading PSS Provider" at the 27th Annual World Travel Awards in 2020.[2] In 2019, InteliSys received the award for "Leading Innovators in Airline Passenger Reservation Software."[3]

III. Products and Services

InteliSys Aviation provides a range of software solutions designed for regional airlines, charter operators, and small to mid-sized carriers. Key offerings include:

  • ameliaRES: A cloud-based passenger service system for managing reservations, ticketing, and revenue.
  • ameliaCARGO: A cargo management platform that integrates with passenger services to optimize freight operations.

The company’s products are tailored to address the needs of low-cost carriers and hybrid airlines, emphasizing operational efficiency and customer satisfaction.

III. Operations

InteliSys Aviation serves more than 50 airlines globally, with clients across the Americas, Europe, Australia, and Asia. Notable partnerships include a long-standing collaboration with VietJet Air, one of Vietnam’s leading low-cost carriers. Since 2011, InteliSys has supported VietJet’s rapid growth, providing scalable solutions to accommodate its expanding fleet and operations[4]. In 2020, VietJet renewed its agreement with InteliSys, further cementing their partnership.

IV. Market Position

InteliSys Aviation is positioned as a competitor to major industry players such as Sabre and Amadeus. Industry reports, including analyses by Cognitive Market Research[5] and Industry Growth Insights[6], highlight InteliSys’s role in promoting cloud-based PSS solutions. These reports cite the company’s focus on adaptability and customer-centric approaches as key factors in its success.