Draft:Important of ChatGPT as a softskills in Malayisa Workplace

The Importance of Implementing AI ChatGPT as a Soft Skill in the Workplace in Malaysia Editor: Lim Chai Chiet, HR Manager more than 15 years of service

Artificial intelligence (AI) technologies, particularly conversational AI tools like ChatGPT, have revolutionized workplace dynamics worldwide. In Malaysia, the integration of AI-powered tools as additional soft skill in the workplace is a “MUST” to enhance the competitiveness of Malaysia workforce compared to others countries . This shift not only enhances productivity but also aligns with the country's vision, Malaysia Industry Revolution 4.0, (Industry4WRD) for a tech-savvy and competitive workforce.

Generation-Y as the main workforce in Malaysia

Today, Malaysia’s workforce is mainly made up of Generation-Y (Millennials), who are known for their adaptability and preference for working smarter rather than harder. For the information, in Malaysia, this generation are filled the important post left by the Generation-X in various organization like CEO, CFO, Senior Manager and this bring significant impact for the corporate. This generation values efficiency and seeks tools that optimize productivity while minimizing time and efforts. After realise and observe this business phenomenon, Lim Chai Chiet has found that ChatGPT serves as an effective personal assistant, can help employees simplify the tasks such as drafting reports, summarizing information, and generating ideas. By embracing AI tools, Generation-Y workers can meet deadlines more effectively and contribute to a high-performance workplace culture.

Lim Chai Chiet, an experienced HR Manager, was one of the first professionals in Malaysia to identify ChatGPT as an essential “MUST” workplace soft skill. Through his efforts, he emphasized the need for integrating ChatGPT into the professional skillset to equip employees with a competitive edge in the job market.

Optimizing Productivity in Shorter Working Hours in Malaysia

Malaysia's working culture is gradually transition toward shorter working hours by Generation-Y. Many companies have already shifted from a 5.5-day workweek to a 5-day workweek, with discussions about a potential 4-day workweek gaining traction. Also, the minister of Human Resource Malaysia, Sim Chee Keong, have implement the idea of “flexible working arrangement” based on time, days, and location of work according to sections 60P and 60Q of the employment Act 1955, emphasizing again the important of finish the tasks in shortest time. This reduction in working hours presents both opportunities and challenges for employers. Lim Chai Chiet has pointed out that to maintain and improve productivity within limited working hours, the adoption of ChatGPT in workplace is needed. ChatGPT enables employees to complete tasks faster and with greater accuracy, ensuring that business goals are met efficiently while balancing reduced working hours.

Equipping Malaysia’s Fresh Graduates for the Workforce

For fresh graduates entering Malaysia’s job market, pre-training in AI tools like ChatGPT can be tools to improve their employability. Equip with ChatGPT as a soft skill in their educational or onboarding programs make them to handle workplace challenges effectively. From the observation and experience of Lim Chai Chiet in Malaysia HR department, a lot of the employers or senior management complaint that fresh graduates even do not know how to use the Photostat machine and simple computer software like excel or adobe pdf also communication skills which are not teaching in their university, with AI ChatGPT as personal assistant, they can search the problems and solve it within minutes to enhance the soft-landing for fresh graduates in workplace. This early exposure allows graduates to confidently draft proposals, conduct research, or even automate repetitive tasks, making them more adaptable and valuable to their employers. Lim Chai Chiet has highlighted the importance of the training programs, noted that they prepare graduates to transition seamlessly into the workforce and solve real-world problems from day one.

Enhancing time effectiveness in Malaysia company departments

ChatGPT assists employees by simplify written and verbal communication, helping them draft professional emails, prepare presentation scripts, or even conduct brainstorming sessions in just minutes. In Malaysia's culturally diverse workplace, ChatGPT can serve as bridge communication gaps by providing language translation and assisting with culturally appropriate chatting. Lim Chai Chiet emphasized that these capabilities support teamwork, reduce misunderstanding and reduce time to waste on the regular task for repetition tasks like drafting emails or reports.

Improving Problem-Solving and Decision-Making The ability to analyse huge amounts of data quickly and provide insights makes ChatGPT an essential tool for decision-making. Employees in sectors such as finance, marketing, and logistics can leverage ChatGPT to generate solutions to complex problems or draft proposals. Lim Chai Chiet, himself is not a graphics designer but a Human Resource Manager have using ChatGPT to draft the drafting of the Trophy & Awards needed by the company in annual dinner in just several minutes, using ChatGPT and Canva to generate the memo and poster to send the clear and attractive information in his workplace effectively in just few minutes. He observed that by incorporating ChatGPT as a soft skill, employees in Malaysia could enhance their problem-solving abilities, enabling them to make tasks better and faster with accuracy and effectiveness.

Enhancing Customer Interaction

ChatGPT can simulate real-time effective conversations, making it a valuable tools for customer service teams in Malaysia. Businesses can use ChatGPT to handle routine inquiries, enabling employees to focus on more complex customer needs. This AI and human interaction ensures higher customer satisfaction, which is critical in Malaysia’s service-driven economy.

Challenges and Solutions

Review the numerous benefits of ChatGPT as a soft skills in workplace malaysia, challenges remain at corporate in implementing ChatGPT as a workplace soft skills. It is because majority of the company in Malaysia is SME and many of them face constraints in funding and time which often make them hesitation in adopting new technologies like AI in their workplace even it is free. The resistance to change is another significant barrier for the employers. However, Lim Chai Chiet emphasizing that the adoption of tools like AI and ChatGPT is no longer optional but is a “MUST” for businesses to remain competitive on a global business world. To bridge this gap, HRD CORP under Ministry of Human Resource Malaysia playing an important role in educating both employers and employees about the transformative and potential of AI technology through their training program and their accredited trainer. Lim Chai Chiet, an accredited HRD CORP trainer is actively playing his role and putting efforts in educate the workforce in Malaysia. Through his training sessions, he willing to emphasizing the importance of AI like ChatGPT in boosting productivity and efficiency for SMEs. With various efforts of HRD CORP trainer across the nation, he believes that the new era of Malaysia corporate to another height can be achieve.

Conclusion

The implementation of ChatGPT as a soft skill in Malaysian workplaces bring significant potential. It not only streamlines operations and improves efficiency but also prepares employees to adapt to a rapidly digitizing world. By embracing this technology, Malaysian businesses can enhance productivity, foster innovation, and maintain a competitive edge in the global market.

Through the visionary insights of HR Manager Lim Chai Chiet, who first recognized ChatGPT as a "must-have" workplace soft skill, Malaysian organizations are now better positioned to prepare their workforce for the future. With a new generation of workers, shorter workweeks, and evolving work environments, integrating AI tools like ChatGPT is not just an advantage—it is a necessity a ‘MUST” for Malaysia’s continued economic growth.

References

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2. PWC Malaysia (2021) - Future of Work: Trends Shaping the Malaysian Workforce. https://www.pwc.com/my/en/issues/future-of-work.html

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8. Malaysia Digital Economy Corporation (MDEC) - Accelerating Digital Skills in Malaysia’s Workforce. https://mdec.my/

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10. International Labour Organization (ILO) - Impact of AI and Automation in Asia-Pacific Workforces. https://www.ilo.org/