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Cold Stone Creamery

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"Cold Stone" redirects here. For other uses, see Coldstone.
Not to be confused with Cold Rock Ice Creamery.
Cold Stone Creamery, Inc.
Company typeWholly owned subsidiary
IndustryIce cream parlor
Founded1988; 36 years ago (1988) in Tempe, Arizona
Founders
  • Donald Sutherland
  • Susan Sutherland
Headquarters
Scottsdale, Arizona, U.S.
,
U.S.
Number of locations
929 (US domestic, 2022)[1]
Areas served
[2]
Key people
Éric Lefebvre (CEO - MTY)
Products
ParentKahala Brands (through MTY Food Group (2007–present)
Websitecoldstonecreamery.com

The Cold Stone Creamery, Inc. is an American international ice cream parlor chain. Headquartered in Scottsdale, Arizona, the company is owned and operated by Kahala Brands.[3] The company's main product is premium ice cream made with approximately 12–14% butterfat,[4][5] made on location and customized for patrons at time of order. Cold Stone has also expanded its menu with other ice cream-related products, including: ice cream cakes, pies, cookie sandwiches, smoothies, shakes, and iced or blended coffee drinks.

History

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A neon sign for the Cold Stone Creamery at Irvine Spectrum in Irvine, California
Cold Stone Creamery at Serendra Plaza in Taguig, Philippines
Cold Stone Creamery in Springboro, Ohio

The company was co-founded in 1988 by Donald and Susan Sutherland,[6] who sought ice cream that was neither hard packed nor soft-serve. Cold Stone Creamery opened its first store that year in Tempe, Arizona.[4] The original Cold Stone Creamery, store #0001, remains in operation near the same intersection at the southwest corner of McClintock and Southern inTempe.[7] The store moved from the original location to this location in the early 1990s.

The company has maintained the same concept created by Steve Herrell, who founded Steve's Ice Cream. Patrons select a flavor of ice cream and then choose a number of mix-ins to be added to the ice cream. Mix-ins include candies, nuts, brownies and syrups. Cold Stone derives its name from the frozen granite slab that employees use to fold mix-ins into the ice cream.[8][9]

In 1995, Cold Stone Creamery opened its first franchise store in Tempe, Arizona.[4] Shortly after, a second location was opened, in Camarillo, California. Cold Stone Creamery has become the sixth best-selling brand of ice cream in the US. In 2008, Cold Stone opened its first European franchise in Copenhagen, Denmark. Three more stores were later opened in other parts of the country. In January 2006, the company was named the 11th fastest-growing franchise by Entrepreneur magazine. In June 2009, the company opened its first locations in Canada.[citation needed] As of 2012, three stores had opened in Singapore. In 2012, Cold Stone opened its first store in Nigeria, the first in Sub-Saharan Africa.[10] On January 3, 2020, Cold Stone Creamery announced that it would close its doors on January 31, 2020, in Singapore. In March 2015, Cold Stone opened its first location in Turkey's capital Ankara. In 2015 Cold Stone Creamery opened its first location in El Salvador in Multiplaza Mall and in April 2023, Cold Stone opened its first United Kingdom location in Charing Cross Road.

In May 2007, Cold Stone Creamery merged with Kahala Corp to form Kahala-Cold Stone, which collectively owns 8 brands. Doug Ducey, who had served as president and CEO of Cold Stone Creamery since 1995, and future Governor of Arizona, was named CEO of the new company.[11] Kevin Blackwell, the former CEO of Kahala, became chairman of the board and chief strategist. However, in September 2007, Ducey announced he was leaving the company.[12] Blackwell was named CEO.[13] In 2013, the Serruya family, based in Toronto, Ontario, purchased a majority interest in Kahala and changed the name to Kahala Brands to better align with the focus of the business.[14][non-primary source needed]

Co-Branding

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The parent company of Cold Stone Creamery, Kahala Brands, announced in February 2009 that it had reached an agreement with Canadian coffee shop chain Tim Hortons to open 100 co-branded stores in the United States after successfully testing two locations in Rhode Island.[15] The strategic alliance was intended to pave the way for Tim Hortons to operate in more US locations while allowing Cold Stone Creamery to expand into Canada. The most notable co-branded store opened in August 2009 when Tim Hortons moved into three Cold Stone Creamery locations in New York City, including its flagship Times Square location.

In June 2009, Cold Stone Creamery started testing the Canadian market by opening seven co-branded locations with Tim Hortons in Toronto, Oakville, Mississauga, Hamilton, Pickering, Sudbury, and Halifax, Nova Scotia.[16] They had locations in every Canadian province except for Newfoundland and Labrador.[17]

The Tim Hortons venture followed on the footsteps of a similar co-branding efforts in 2007 and 2008, but ended in 2014.[18] Cold Stone franchisees in New York City began partnering with Soup Kitchen International to sell soup in their stores beginning in late 2007.[19] In 2008, the company signed a master agreement with the Rocky Mountain Chocolate Factory to open licensed locations carrying that company's products.[20] In January 2024, Kahala Brands expressed interest to terminate the RMCF relationship due to poor management at the Durango, CO headquarters.

Products

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There are four serving sizes.[21] Also offered are milkshakes and smoothies, among them the Cold Stone PB&C; its large size was designated by Men's Health Magazine as the most unhealthy drink in the United States for two consecutive years.[22][23] The drink has 2,010 calories, 131 grams of fat with 68 grams saturated fat, and 153 grams of sugar.[22]

Cold Stone Creamery: Scoop It Up, a simulation video game developed by CyberPlanet Interactive and published by Zoo Games, was released for the Wii in 2009.[24]

Licensing

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Cold Stone Creamery sponsored Tony Kanaan's 2015 #10 IndyCar

Cold Stone has entered into partnerships with other companies to promote brand name products inside its stores. The first major partnership the company entered into was with Kraft Foods for its Jell-O brand in 2009. Cold Stone introduced a series of flavors of ice cream based on popular Jell-O pudding flavors; Chocolate, Butterscotch, Banana, and Vanilla. Because the pudding additives cause the ice cream to gel, it was recently noted that these flavors do not melt.[25]

Externally, a 2008 licensing agreement with Jelly Belly had a line of jelly beans flavored like some of Cold Stone's most popular ice cream flavors.[26]

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There have been allegations by independent franchises that Cold Stone's business practices have put them at a competitive disadvantage. These former franchises claim that the parent company opens locations too close to each other, requires expensive remodeling and overstates potential revenues and income.[27] Other franchises have contended that is not the case and that they are experiencing growth amid financial uncertainties and higher costs associated with fuel and energy prices.[28]

In June 2008, The Wall Street Journal examined the issue. The article stated that a large number of locations, approximately 16–20%, of Cold Stone Creamery franchises have closed or were put up for sale by their owners, many of whom had suffered significant financial losses due to their investment. The article included claims by franchisees that the company had misrepresented the average revenues of Cold Stone stores and acted in ways that reduced stores' profit margins. A company spokeswoman said that the number of stores for sale was "at par with industry expectations" in light of "the economically challenging times."[29]

CNBC documentary and lawsuit

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In December 2010 lawyers from Cold Stone Creamery threatened a lawsuit over some of the contents of a then-upcoming documentary by CNBC.[30]

Behind the Counter: The Untold Story of Franchising reported on the failures and successes of franchising. After several edits the program was broadcast on CNBC on March 21, 2011. Brands such as Dunkin' Donuts and Five Guys were highlighted as successful franchise brands. Cold Stone Creamery's executives and corporate lawyers were interviewed. The lawsuit was discussed with former franchisees and the litigation threats with CNBC. An apparently successful Cold Stone franchise was also featured. Another expose was not aired due to threats of litigation and stores that were closed for years appeared on search engines for some unknown reason.[citation needed]

Misleading ingredients class action lawsuit

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In June 2024, a class action lawsuit by a customer from Long Island for serving a flavor that did not contain any actual ingredients representative of its marketed flavor was allowed to proceed into court. Around July 2022, the plaintiff purchased a serving of pistachio ice cream from a Levittown, New York location before researching on the company website that the pistachio flavor did not contain any actual pistachio nuts, but instead "pistachio flavoring". The pistachio flavoring was composed of a "mixture of water, Ethanol, Propylene Glycol, natural and artificial flavor, Yellow 5, and Blue 1". The plaintiff claimed that ice flavors should include what they advertise instead of a "concoction of processed flavors", noting that the mango, coconut, orange, mint, butter pecan ice cream flavors also did not include ingredients representative of their marketed flavors. U.S. District Judge Gary R. Brown concurred and called these "deceptive practices" under New York's General Business Law.

Kahala Brands tried to dismiss the case on the basis that there were no signs saying that an ice cream flavor actually contained that ingredient, that each flavor had detailed and easily accessible ingredient lists online, and that customers should reasonably be able to see for themselves that the ice cream flavor doesn't actually contain any particular ingredient before buying.[25]

A former employee has contacted the customer offering to assist in this lawsuit. They have emails, operational manuals that will help her case.[citation needed]

EEOC Allegations

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In June 2024, the position of a long term employee was eliminated a month of this person responding to false allegations with the HR Department. This former employee has filed an EEOC complaint alleging that this person was discriminated against for age, health issues, and retaliation for contacting the HR Department. Also this person is in the early stages of filing a civil lawsuit against the person who made the false allegation. [31]

Allegations against Regional Director of Operations

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In December 2023, a Regional Director of Operations was accused of sexual misconduct while working with a co-worker opening a new location. Cherri Scroggans, based in Nashville, TN, was accused of harassing a Regional Director of Operations while they were opening a new location. Attorney for the accused, Jonathan Reilly, said that he expects depositions to start early in 2025. Subpoena's have been served to some and the rest should be served in the coming weeks.[citation needed]

Safety issues

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Food safety

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In 2015, the Food and Drug Administration alerted the public that products containing "cake batter" ice cream sold at Cold Stone Creamery stores may be associated with an outbreak of [salmonella] infection in several states. In response, Cold Stone Creamery has agreed to immediately remove all "cake batter" ice cream products from its stores throughout the US.[32]

Ice cream served at a Cold Stone Creamery

Ten years earlier, in 2005, the Minnesota Department of Health notified the federal Centers for Disease Control and Prevention (CDC) that four cases of Salmonella typhimurium (S. typhimurium) with an indistinguishable pulsed-field gel electrophoresis (PFGE) subtype (CDC PulseNet pattern JPXX01.1173) had been identified. The only common exposure among the four ill individuals was that all had eaten at one of two Cold Stone Creamery stores. All cases had eaten cake batter flavor ice cream in the week before the onset of symptoms. After a thorough investigation, 25 cases were identified in nine states (Minnesota, Oregon, Washington, Virginia, Ohio, California, Illinois, Massachusetts, Michigan, and Pennsylvania); 24 reported eating cake batter ice cream from Cold Stone Creamery.[33]

There have been allegations that Cold Stone uses battery-caged eggs, which were banned in the European Union in 2012 by European Union Council Directive 1999/74/EC.[34] for the health risks associated with eggs produced in battery cages, as well as the cruel conditions for the hens kept on those farms. Blake Borwick, Vice President of Operations, confirmed the use of caged eggs, and that they are working to “get away” from this practice. V[35]

Workplace safety

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In 2023, an Oregon employee lost three fingers when the rotors of an ice cream machine pulled the towel she was using and her hand into the machine's blades. In response, the employees reportedly immediately quit their jobs. James Dryer, Regional Director of Operations had visited the store weeks before this accident and did not note missing safety parts, even though this was part of his job while visiting restaurants. What happened to Mr. Dryer, he was promoted to Director of Operations in April 2024. [36]

In a similar incident in 2007, also involving a rag and an ice cream machine, an employee lost one finger.[citation needed]

Corporate headquarters

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While the company was originally headquartered in Tempe, in 1997 the company moved its headquarters to Scottsdale, Arizona.[4] In July 2005 Cold Stone moved into its current headquarters. The two-story building has classroom space, a product development laboratory kitchen, and a training store.[37]

References

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  1. ^ "Number of Cold Stone Creamery locations in the United States". scrapehero. Retrieved February 25, 2022.
  2. ^ "International Coldstone Locations". Retrieved April 1, 2022.
  3. ^ Ruggless, Ron (2009-02-06). "Cold Stone, Tim Hortons expand co-branding". Nation's Restaurant News. Retrieved 2014-05-21.(registration required)
  4. ^ a b c d Pederson, Jay P., ed. (2005-04-29). International Directory of Company Histories. Vol. 69. Detroit, Michigan: St. James Press. ISBN 1-55862-544-5. Retrieved 2009-10-30.
  5. ^ Murphy, Kate (2006-10-26). "Slabs Are Joining Scoops In Ice Cream Retailing". The New York Times. Retrieved 2009-11-03.
  6. ^ Keyser, Hannah (2016-03-29). "11 Chock-Full Facts About Cold Stone Creamery". Mental Floss. Retrieved 2019-02-20.
  7. ^ "The Cold Stone Creamery Location finder". Cold Stone Creamery. Retrieved 2015-05-26.
  8. ^ "Cold Stone Creamery name meaning". popularask. 22 February 2022. Retrieved March 23, 2022.
  9. ^ "Cold Stone Creamery - About Our Job facts". Cold Stone Creamery. Retrieved 15 October 2017.
  10. ^ "Cold Stone Creamery Marks Presence in 20th Country with Expansion into Nigeria" (Press release).
  11. ^ "Kahala and Cold Stone Creamery merge creating new category of franchising company" (PDF). Cold Stone Creamery. May 11, 2007. Archived from the original (PDF) on October 11, 2007. Retrieved 2007-10-10.
  12. ^ Randazzo, Ryan (September 15, 2007). "Kahala-Cold Stone CEO leaving job after 12 years". The Arizona Republic. Retrieved 2007-10-10.
  13. ^ "Kahala•Cold Stone Names New Chief Executive Officer". QSR Magazine. 17 September 2007. Archived from the original on 10 October 2007. Retrieved 2007-10-10.
  14. ^ "Kahala Brands' Restaurant Franchising History". kahalamgmgt.com. Kahala Brands. Retrieved 2015-10-17.
  15. ^ "Tim Hortons, Cold Stone to create new stores". Toronto Star. 2009-02-06. Retrieved 2009-10-30.
  16. ^ "Tim Hortons to co-brand six stores in Ontario with Cold Stone Creamery". Amherst Daily News. Amherst, Nova Scotia: The Canadian Press. 2009-06-11. Archived from the original on 2009-06-15. Retrieved 2009-10-30.
  17. ^ "Cold Stone Creamery Menu". Tim Hortons. Archived from the original on 2011-04-20. Retrieved 2012-11-06.
  18. ^ Friend, David (2014-02-20). "Tim Hortons pulling Cold Stone Creamery ice cream from Canadian stores". CTV News.
  19. ^ "SoupMan and Cold Stone Team Up". QSR Magazine. 2007-11-19. Archived from the original on 2012-09-07. Retrieved 2009-10-30.
  20. ^ "Rocky Mountain Chocolate Factory, Inc. Reports 6% Increase in Second Quarter Earnings". The New York Times (Press release). 2009-10-09. Archived from the original on 2019-05-02. Retrieved 2009-11-03.
  21. ^ "Ice Cream FAQ". Cold Stone Creamery. Retrieved 27 October 2015.
  22. ^ a b 20 Worst Drinks in America 2010, Men's Health
  23. ^ The Worst Drinks in America 2009, Men's Health
  24. ^ "Cold Stone Creamery: Scoop It Up". Nintendo. Archived from the original on 2010-11-23. Retrieved 25 November 2019.
  25. ^ a b Burton, Susan (2009-07-14). "Chemistry in a Cone". New York Magazine.
  26. ^ Murphy, Kate (2008-06-26). "Not Just Another Jelly Bean". The New York Times. Retrieved 2009-11-03.
  27. ^ Cassutt, Melissa (2008-05-03). "Cooling Business:3 of 5 local Cold Stone Creamery stores have shut down in just over a year". The Gazette. Colorado Springs, Colorado. Archived from the original on 2008-05-11. Retrieved 2009-11-03.
  28. ^ Fink, Jason (2008-06-18). "Cold Stone Creamery in Trouble?". Hoboken Now. NJ.com. Retrieved 2009-11-03.
  29. ^ Gibson, Richard (2008-06-12). "The Inside Scoop". The Wall Street Journal.
  30. ^ Kosman, Josh (2010-12-28). "Cold Stone Creamery burning mad at CNBC". New York Post. Retrieved 24 March 2011.
  31. ^ Department of Labor
  32. ^ "Cold Stone Cake Batter Contaminated". 2 June 2015. Retrieved 23 June 2023.
  33. ^ "Cold Stone Creamery Salmonella". 2 June 2005. Retrieved 23 June 2023.
  34. ^ "European Union Council Directive 1999/74/EC". Official Journal of the European Communities. European Union. 19 July 1999. Retrieved 30 September 2020.
  35. ^ "Cold Stone Creamery Cruelty". 2 June 2020. Retrieved 23 June 2023.
  36. ^ Hart, Jordan. "'In memory of Jordyn's fingers please lend a hand': Family has cheeky fundraiser for worker who lost fingers in Cold Stone Creamery incident". Business Insider. Retrieved 2023-11-24.
  37. ^ Roberts, Michelle (2005-08-09). "Cold Stone Creamery scoops out market success". The Seattle Times. Retrieved 2023-11-24.
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