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Telephone numbers in the United Kingdom

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Telephone numbers in United Kingdom
Telephone Dialling Codes in the United Kingdom
Location
CountryUnited Kingdom
ContinentEurope
RegulatorOfcom
TypeOpen
NSN length7, 9, 10[notes 1]
Formatvarious, see text
Numbering planThe National Telephone Numbering Plan
Last updated18 September 2010
Access codes
Country code44
International access00
Long-distance0
List of United Kingdom dialing codes

In the United Kingdom, telephone numbers are administered by the Office of Communications (Ofcom). For this purpose, Ofcom established a telephone numbering plan, known as the National Telephone Numbering Plan, which is the system for assigning telephone numbers to subscriber stations.

Telephone numbers are of variable length. Local numbers are supported from landlines. Numbers can be dialled with a '0'-lead prefix that denotes either a geographical region or another service. Mobile phone numbers have distinct prefixes that are not geographic, and are portable between providers.

Structure

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All mobile numbers, nearly all geographic numbers, and nearly all non-geographic numbers have ten national (significant) digits after the trunk code 0. The overall structure of the UK's National Numbering Plan is:[1]

Prefix Service type
00 International
01 Geographic area codes
02 Geographic area codes (introduced in 2000).
03 Non-geographic numbers charged at standard geographic area code rates (introduced in 2007)
04 Not in use
05 Corporate numbering and VoIP services; freephone services (0500) until June 2017
06 Not in use
07 Mobile telephony (071xx–075xx, 07624 and 077xx–079xx), personal numbering (070xx), and pagers (076xx)
08 Non-geographic freephone numbers (080x), non-geographic service numbers (084x and 087x)
09 Non-geographic service numbers

A short sample of geographic numbers, set out in the officially approved (Ofcom) number groups:[2]

Number Location
(020) xxxx xxxx London
(029) xxxx xxxx Cardiff
(0113) xxx xxxx Leeds
(0116) xxx xxxx Leicester
(0121) xxx xxxx Birmingham
(0151) xxx xxxx Liverpool
(01382) xxxxxx Dundee
(01386) xxxxxx Evesham
(01865) xxxxxx Oxford
(01204) xxxxx Bolton
(015396) xxxxx Sedbergh
(016977) xxxx or (016977) xxxxx Brampton

In the United Kingdom, the "area code" is often referred to as a "subscriber trunk dialling code" (STD code) or a "dialling code". STD codes are two, three, four or, exceptionally, five digits long (after the initial zero). Regions with shorter area codes, typically large cities, permit the allocation of more telephone numbers as the local number part has more digits. Local customer numbers are four to eight digits long. The total number of digits is ten or, very rarely, nine.

The code allocated to the largest population is (020) for London. The code allocated to the largest area is (028) for all of Northern Ireland. The UK Numbering Plan also applies to three British Crown dependencies – Guernsey, Jersey, and the Isle of Man – even though they are not part of the UK, these countries are closely related.

Format

[edit]

Possible number formats for UK telephone numbers are:

Number length 10-digit NSN 9-digit NSN 7-digit NSN 6 digits 5 digits 4 digits 3 digits
Number formats (01xx xx) xx xxx
(01xxx) xxx xxx
(01x1) xxx xxxx
(011x) xxx xxxx
(02x) xxxx xxxx
03xx xxx xxxx
055 xxxx xxxx
056 xxxx xxxx
07x xxxx xxxx
07xxx xxx xxx
0800 xxx xxxx
08xx xxx xxxx
09xx xxx xxxx 		(01xx xx) xxxx
(01xxx) xx xxx

0800 xxx xxx

0800 11 11
0845 46 4x 		118 xxx
116 xxx 		17070 1470
1471
1472
1474
1475
1476
1477
1478
1479
1571
1572 		999
112
100
101
105
111
119
123
141
155
159

Number ranges starting 01 can have National Significant Number (NSN) length of 10 or (very rarely) 9 digits. NSN is the number of digits after the leading 0 trunk code or +44 international prefix. The 0800 range can have NSN length as 10, 9, or 7 digits. The 0845 range can have NSN length as 10 or 7 digits. The 0500 range had NSN length as 9 digits only, and was withdrawn from use on 3 June 2017. All other UK numbers have NSN length of 10 digits. There are no telephone numbers in the UK with an NSN length of 8 digits.

Geographic numbers

[edit]
Main article: List of dialling codes in the United Kingdom

Standard geographic numbers

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Geographic telephone numbers in the UK always have nine or ten digits after the 0 trunk code or +44 international dialling prefix.

Four-digit area codes

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Four-digit area codes have either six-digit subscriber numbers or a mix of five- and six-digit subscriber numbers.

  • (01xxx) xxx xxx

This is the format used by most areas. It has a four-digit area code (after the initial zero) and a six digit subscriber number, and is known as 4+6 format. These area codes were changed by adding a "1" directly after the initial zero as a part of PhONEday in 1995. Just short of 581 areas use this format, and the area codes range from 01200 to 01998. Almost all (01xxx) area codes now have only six-digit subscriber numbers, but a small number of these areas also have some subscriber numbers only five digits in length (see next section).

01224 Aberdeen 22 = AB
01244 Chester 24 = CH
01275 Clevedon 27 = BR
01382 Dundee 38 = DU
01387 Dumfries (mixed) 38 = DU Local numbers cannot begin with 3
01452 Gloucester 45 = GL
01472 Grimsby 47 = GR
01473 Ipswich 47 = IP
01429 Hartlepool 42 = HA
01482 Hull 48 = HU
01539 Kendal (mixed) 53 = KE Local numbers cannot begin with 4, 5 or 6
01582 Luton 58 = LU
01642 Teesside or Middlesbrough 64 = MI
01670 Morpeth 67 = MP
01697 Brampton, North West (mixed) 69 = NW Local numbers cannot begin with 3, 4 or 7
01733 Peterborough 73 = PE
01736 Penzance 73 = PE
01772 Preston 77 = PR
01782 Stoke-on-Trent 78 = ST
01792 Swansea 79 = SW
01793 Swindon 79 = SW
01854 Ullapool 85 = UL
01947 Whitby 94 = WH

Six of the four-digit area codes are known as "mixed" areas as they share those four digits with the twelve five-digit area codes. This leads to a restriction as to which initial digits can be used for subscriber numbers within those four-digit area codes, e.g. in the 01387 four-digit area code, subscriber numbers cannot begin with a 3 because 013873 is a separate five-digit area code; likewise in the 01946 four-digit area code, subscriber numbers cannot begin with a 7 because 019467 is a separate five-digit area code.

  • (01xxx) xx xxx

This is used for forty smaller towns which have a mixture of six and five digit local numbers, each type allocated in specific DE blocks*; e.g. in the 01647 area code numbers beginning 24 and 61 have five digits (24xxx and 61xxx; known as 4+5 format) whereas all other DE blocks* within that area code have six digit numbers. The number of places with five digit subscriber numbers and an 01xxx area code has declined rapidly in recent decades. There were 511 ranges allocated across 56 different area codes in January 1998. The Big Number Change removed many, especially in Northern Ireland, and by July 2005 there were only 329 ranges in 42 codes. By April 2010 this had reduced to 324 ranges in 40 codes, with still the same number in November 2012. The 40 area codes are listed in the table below.

*A DE block is a block of numbers where (taking the area code and the subscriber number together) the initial 0 and the next six digits after it are the same for all the subscriber numbers in the block.

(These area codes, like many others, were changed by adding a "1" directly after the initial zero as a part of PhONEday in 1995.)

01204 Bolton 20 = BO 61–64
01208 Bodmin 20 = BO 72–79
01254 Blackburn 25 = BL 51–57, 59
01276 Camberley 27 = CR 20–29, 31–38, 61–66
01297 Axminster 29 = AX 20–24, 32–35
01298 Buxton 29 = BX 22–28, 70–74, 77–79, 83–85
01363 Crediton 36 = CN 82–85
01364 Ashburton, Devon 36 = DN 72, 73
01384 Dudley 38 = DU 70, 74–79
01386 Evesham 38 = EV 40, 41, 45, 47–49
01404 Honiton 40 = HO 41–47
01420 Alton, Hampshire 42 = HA 22, 23, 80–89
01460 Chard, Ilminster 46 = IM 30, 52–55, 57, 61–68, 72–78
01461 Gretna 46 = GN 40
01480 Huntingdon 48 = HU 52
01488 Hungerford 48 = HU 71–73
01524 Lancaster (mixed) 52 = LA 32–37, 39, 60–69 Local numbers cannot begin with 2
01527 Redditch 60–69
01562 Kidderminster 56 = KM 60, 66–69
01566 Launceston 56 = LN 86
01595 Lerwick 56 = LW 86
01606 Northwich, Winsford 60 = NO 40–49, 74–77, 79
01629 Matlock 62 = MA 55–57
01635 Newbury 63 = NE 30–39, 40–49
01647 Moretonhampstead 64 = MH 24, 61
01659 Sanquhar, Nithsdale 65 = NL 50, 58, 66, 67, 74
01695 Skelmersdale/Ormskirk 50–54
01726 St Austell 72 = SA 61, 63–69, 70–77
01744 St Helens 74 = SH 20–29
01750 Selkirk 75 = SK 20–23, 32, 42, 52, 62, 76, 82
01768 Penrith (mixed) 76 = PN 882, 883, 884, 886, 887, 888 Local numbers cannot begin with 3, 4 or 7
01827 Tamworth 82 = TA 50–59, 60–69
01837 Okehampton 52–55, 82, 83, 89
01884 Tiverton 88 = TV 32–35, 38
01900 Workington 90 = WO 61–68, 85
01905 Worcester 90 = WO 20–29
01935 Yeovil 93 = YE 83
01946 Whitehaven (mixed) 94 = WH 61–68 Local numbers cannot begin with 7
01949 Whatton 94 = WH 20, 21, 81
01963 Wincanton 96 = WN 23, 31–34
01995 Garstang, Wyre 99 = WY 61

Three-digit area codes

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Three-digit area codes always have seven-digit subscriber numbers and always begin 011x or 01x1.

  • (01x1) xxx xxxx

This is the geographic number format for the first round of five large cities moved to all figure dialling in the 1960s, and subsequently also used in the metropolitan county of Tyne and Wear, eastern County Durham and south-eastern Northumberland from the 1980s onwards. These six areas have a three-digit area code matching the pattern 1x1 (after the initial zero) and a seven digit subscriber number, and this is known as 3+7 format. These area codes were changed by adding a "1" directly after the initial zero as a part of PhONEday in 1995.

Code Geographical area Former code(s)
0121 Birmingham 021 (2 = B)
0131 Edinburgh 031 (3 = E)
0141 Glasgow 041 (4 = G)
0151 Liverpool 051 (5 = L)
0161 Manchester 061 (6 = M)
0171 Used for Inner London from 1990 until 2000
0181 Used for Outer London from 1990 until 2000
0191 County of Tyne and Wear
Eastern County Durham
South-eastern Northumberland		 091 (9 = tYne).

Before 1982:
0386 (Durham; 38 = DU)
0632 (North Tyneside/Newcastle; 63 = NE)
0783 (Sunderland; 78 = SU)
0894 (South Tyneside; 89 = TY).


  • (011x) xxx xxxx

This is the geographic number format for the second round of large cities and towns moved to brand-new three-digit area codes. Five of these were moved in 1995 as a part of PhONEday, with Reading then following a year later. At the time of the change, an extra digit was added to the subscriber number. These six areas have a three-digit area code matching the pattern 11x, with a seven-digit subscriber number, and this is known as 3+7 format. The first three digits of the local number identifies a small area within the town or city. The former Reading area code had already been changed once, by adding a "1" directly after the initial zero as a part of PhONEday in 1995.

Code Geographical area Former code(s)
0113 Leeds 0532 (53 = LE)
0114 Sheffield 0742 (74 = SH)
0115 Nottingham 0602 (60 = NO)
0116 Leicester 0533 (53 = LE)
0117 Bristol 0272 (27 = BR)
0118 Reading 0734, then 01734 (73 = RE)

Two-digit area codes

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Two-digit area codes always have eight-digit subscriber numbers and always begin 02.

  • (02x) xxxx xxxx

This is the newest geographic number format. It is used for the third round of changes for large cities and for Northern Ireland, and was formed as a part of the Big Number Change in 2000. The new area code is much shorter than the old one, and begins 02 unlike the previous 01 area codes. Numbers consist of a two-digit area code matching the pattern 02x, and an eight-digit subscriber number, and this is known as 2+8 format. Numbers in these five areas are commonly misquoted, e.g. London incorrectly as 0207 or Cardiff incorrectly as 02920.

The first four digits of the local number identifies a small area within the town, city or region. At the time of the change, the subscriber part of the number gained an extra digit in London, those in Northern Ireland gained two or three digits, and the subscriber part of the number in the other areas gained two digits. All of these areas were also subject to a previous code change, one that added a "1" directly after the initial zero as a part of PhONEday in 1995.

Location Number Formerly
020 London (020) 3xxx xxxx New since 2005
(020) 4xxx xxxx New since 2019 [3]
(020) 7xxx xxxx 0171 (1995–2000)
071 (1990–1995)
01 (1960s–1990)
(020) 8xxx xxxx 0181 (1995–2000)
081 (1990–1995)
01 (1960s–1990)
023 Southampton (023) 8xxx xxxx 01703 (70 = SO)
Portsmouth (023) 9xxx xxxx 01705 (70 = PO)
024 Coventry (024) 7xxx xxxx 01203 (20 = CO)
028 Northern Ireland (028) 25xx xxxx Ballymena (01266) xxx xxx
(028) 28xx xxxx Larne (01574) xxx xxx
(028) 37xx xxxx Armagh (01861) xxx xxx
(028) 30xx xxxx Newry New number range
(028) 71xx xxxx Derry[4][5] (01504) xxx xxx
(028) 82xx xxxx Omagh (01662) xxx xxx
(028) 90xx xxxx Belfast (01232) xxx xxx
(028) 92xx xxxx Lisburn (01846) xxx xxx
(028) 95xx xxxx Belfast New number range
(028) 97xx xxxx Ballynahinch[6] (01238) xxx xxx
029 Cardiff (029) 2xxx xxxx 01222 (22 = CA)

Five-digit area codes

[edit]

Five-digit area codes have either five-digit subscriber numbers or a mix of four- and five-digit subscriber numbers. Five-digit area codes always share their first four digits with four-digit area codes.

  • (01xx xx) xx xxx and (01xx xx) xxxx

This is the oldest geographic number format and is used for twelve smaller towns and villages where the subscriber number is either five or (in one area code) four digits long. These are known as 5+5 and 5+4 format. Therefore, the STD code and the subscriber number does not always total ten digits after the initial zero trunk code. These area codes were changed by adding a "1" directly after the initial zero as a part of PhONEday in 1995. The number of places using these two formats has declined rapidly in recent decades and Brampton is the last place in the UK with four-digit local numbers.

0138 73 Langholm
0152 42 Hornby
0153 94 Hawkshead
0153 95 Grange-over-Sands
0153 96 Sedbergh
0169 73 Wigton
0169 74 Raughton Head
0169 77 Brampton[7][8]
0176 83 Appleby
0176 84 Pooley Bridge
0176 87 Keswick
0194 67 Gosforth

The above twelve area codes and their six 'parent' area codes (01387, 01524, 01539, 01697, 01768 and 01946) are known as 'Mixed' areas due to multiple area codes sharing the same SABC digits (i.e. the initial zero and the following four digits).

National-dialling-only ranges

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These ranges have subscriber numbers beginning with the digits "0" or "1", e.g.:

0169 770 xxxx Brampton
01332 050 xxx Derby
01382 006 xxx Dundee
0141 005 xxxx Glasgow
0117 101 xxxx Bristol
0118 00x xxxx Reading
020 0003 xxxx London

Currently, these numbers are mostly used as the termination points for non-geographic numbers, and by some automated systems such as alarms. As such they are not usually meant to be directly dialled. Using these numbers directly has been problematic as some mobile phone operators in the UK do not allow access to these ranges,[9] and there may also be difficulty accessing these numbers from outside the UK.

Regulator Ofcom proposes that in future these ranges be released for wider, general-purpose use in up to 70 area codes facing number shortage[10] but then, in order to avoid confusion with codes beginning with these digits, the area code would always have to be dialled for all calls, even from within the same geographic exchange. Accordingly, if these numbers are eventually released for general use, Ofcom proposes completely removing the ability to dial locally without the area code in areas affected.

Requiring the use of the area code also allows additional local numbers starting with normally protected Special Services numbers (such as 999, 101, 111, 112 etc.) to be used, significantly increasing the quantity of numbers available for use. This occurred on 1 November 2012 for the 01202 area code, which covers the Bournemouth area.[11]

Recently, the carrier TalkTalk have inadvertently released parts of the 020 0011 range to the general public,[12] with these numbers currently being in use. For example, the charity Give a Car used the number 020 0011 1664 for a while, but recently switched to a proper London number.

Mobile telephones

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  • 07xxx xxx xxx—mobile phones and WiFi numbers.

Individual mobile phone companies are allocated different ranges within the 073xx, 074xx, 075xx, 07624, 077xx, 078xx and 079xx area codes. Changes to mobile phone numbers in the Big Number Change were mostly straight replacements, such as Vodafone customers on the 0378 block became 07778.

071xx xxx xxx Mobile phones (in use since January 2017)
073xx xxx xxx Mobile phones (in use since November 2014)
074xx xxx xxx Mobile phones (in use since November 2009)
075xx xxx xxx Mobile phones (in use since May 2007)
07624 xxx xxx Mobile phones on the Isle of Man
077xx xxx xxx Mobile phones (former 03xx and 04xx—mostly Vodafone and O2 (formerly Cellnet))
078xx xxx xxx Mobile phones (former 05xx, 06xx and 08xx—mostly Vodafone and O2 (formerly Cellnet))
079xx xxx xxx Mobile phones (former 09xx—mostly EE (formerly Orange and one2one))
07911 2xx xxx
07911 8xx xxx 		Number range for data-only services (e.g. 3G/LTE-enabled tablet computers, portable modem routers, data devices, etc.)

Since the advent of Mobile number portability, mobile phone number prefixes can no longer be relied on to determine the current operator of a particular mobile phone – only the original operator.

Pagers and personal numbering

[edit]
070 xxxx xxxx Personal numbering
076 xxxx xxxx Pagers (excluding 07624, used for mobile phones on the Isle of Man)

Personal numbers beginning 070 are regulated by Phone-paid Services Authority.

Calls to 070 and 076 numbers are often charged at a much higher rate than the similar-looking 07xxx mobile telephone numbers and often they are not included in "inclusive minutes" in phone contracts.

From 1 October 2019, Ofcom has capped the termination or wholesale rate for calls to 070 numbers to be at the same level as for calls to mobile numbers. Ofcom "expect[s] this will allow phone companies to price calls to these numbers or include them in call allowances in the same way that they do for calls to mobile [number]s".[13]

Non-geographic numbers

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Main article: Non-geographic telephone numbers in the United Kingdom

Non-geographic numbers charged at geographic rate

[edit]

03xx is a range of non-geographic numbers introduced in 2007 as a cheaper alternative to the shared-cost non-geographic numbers (such as 0870 or 0845 numbers). In contrast to the 084x/087x range, calls to 03 numbers are considered local calls for billing purposes (i.e., like calls to a geographic number 01 or 02).[14] This means that customers who are benefiting from inclusive minutes on mobile phone or landline calling plans are also able to call these numbers using their inclusive minutes.[15]

There are four different ranges of numbers: those beginning 030x are reserved for qualifying public bodies and non-profit organisations; those beginning 033x can be allocated to anyone; and those beginning 034x and 037x have been allocated for migration from the matching 084x and 087x number ranges respectively.[16]

030x xxx xxxx For qualifying public bodies and non-profit organisations as defined by Ofcom
033x xxx xxxx For any end user
034x xxx xxxx Migration range for operators who have 084x numbers
037x xxx xxxx Migration range for operators who have 087x numbers

Corporate and VoIP numbering

[edit]
  • 05x xxxx xxxx—Corporate and VoIP numbering.

Unlike 03 numbers there is no uniform pricing for 05 numbers; BT charge a number of different rates depending on the number dialled.[17] Some are charged at geographic rate, others not. Other operators are not required to charge the same rates as BT for calling 05 numbers.

055 xxxx xxxx Corporate Numbering (but also used by BT for its Broadband Voice service)
056 xxxx xxxx Allocated by Ofcom for LIECS (Location Independent Electronic Communications Services), e.g. VoIP services

Freephone numbers

[edit]
  • 0500 xxx xxx—Freephone services allocated before 1999.

Until July 2017, the 0500 range was used for some freephone services which were originally provided by Mercury Communications Ltd (now Cable & Wireless Worldwide). These numbers were different from the rest of the 05 range in that they are only 9 digits in length after the 0 trunk code, e.g. 0500 007 007 (National Savings and Investments), 0500 2 88 2 91 (BBC Radio 2, 88 to 91 FM), 0500 600 600 (Crimewatch), 0500 600 700 (Watchdog[clarification needed]) and 0500 909 693 (BBC Radio 5 Live, 909 and 693 kHz). Numerous universities, government departments, airlines, banks and businesses also used these numbers. They were allocated before the general trend of using longer numbers started in 1997 and long before the rest of the 05 range was assigned to corporate and VoIP numbering after 2000.

0500 xxx xxx[notes 2] Special Services – No charge to Customer a.k.a. "Freephone" Free to call from landline, up to 40p per minute from mobile.

The range was withdrawn by Ofcom in July 2017[18] as a result of a series of consultations starting from 2012.[19] The number range 08085 xxx xxx was made available to owners of 0500 xxx xxx to enable a smooth transition.

  • 0800 xxx xxx, 0800 xxx xxxx and 0808 xxx xxxx—Freephone services.
0800 xxx xxx[notes 3] Special Services – No charge to Customer a.k.a. "Freephone" Free to call from landline, and was up to 40p per minute from mobile, until July 2015 when calls to 080 numbers from mobiles became free. Calls to certain charity and similar services were always free from most mobiles.
0808 9xx xxxx numbers are used by freephone internet services.
0800 xxx xxxx
0808 xxx xxxx

There is one short "special" number in this range, 0800 11 11 for Childline.

Additionally, numbers in the range 0808 80x xxxx are reserved for not-for-profit helplines and as such are usually free to call from most mobile telephones. Many other numbers can also be called for free from mobiles,[20][21][22][23][24][25][26][27] but this varies by network.

Fixed-rate or special-rate services

[edit]
  • 084x xxx xxxx (Special Services basic rate) – non-geographic fixed-rate or special-rate services
  • 087x xxx xxxx (Special Services higher rate) – non-geographic fixed-rate or special-rate services.

With the exception of 080x freephone numbers, 08xx numbers are charged above geographic rates, with some of the extra revenue going to the terminating telco. This additional revenue may be shared with the subscriber, but is often used instead to subsidise additional network services, such as fax-to-email, virtual office applications, call queuing, voicemail and easy number redirection. None of these call management services is exclusive to 08xx numbers and they could be provided on any number range.

Special Services basic rate range
0842 xxx xxxx Up to 4.26p a minute (plus VAT), but fixed (e.g. always 3p/minute or always 4p/minute) from BT landline, other providers may charge more; up to 42p a minute from mobiles.
0843 xxx xxxx
0844 00x xxxx Non-BT Discount Scheme—Internet Services incorporating unmetered access up to and including 5p for BT customers
0844 01x xxxx
to
0844 09x xxxx 		Currently unused
0844 1xx xxxx
0844 2xx xxxx
to
0844 9xx xxxx 		Up to 4.26p a minute (plus VAT), varies daytime/evening/weekend, from BT landline, other providers may charge more; up to 42p a minute from mobiles.
0845 xxx xxxx Up to 5p a minute, varies daytime/evening/weekend, from BT landline, other providers may charge more; up to 42p a minute from mobiles.

There were a few short "special" numbers in this range, such as 0845 46 47 for NHS Direct; this was closed in 2014 (2015 in Wales) and replaced by NHS 111.

Special Services higher rate range
0870 xxx xxxx Up to 8p a minute (plus VAT), varies daytime/evening/weekend (charged at no more than the caller would pay for a call to a Geographic Number) from landline; up to 42p a minute from mobiles.
0871 0xx xxxx Internet Services metered access, up to and including 10p/minute for BT customers.
0871 1xx xxxx currently unused
0871 2xx xxxx
to
0871 9xx xxxx 		Up to 8.5p a minute (plus VAT) but fixed (e.g. always 6p/minute or always 8.5p/minute) from BT landline, other providers may charge more; up to 50p a minute from mobiles.
0872 xxx xxxx
0873 xxx xxxx

The usage of 0871, 0872 and 0873 numbers is regulated by PhonepayPlus.[28]

There was widespread confusion about the cost of calling 084 and 087 numbers until 2015. They often do not qualify for discounts and bundled minutes, and can be prohibitively expensive when called from mobiles and payphones. Many major companies persist in misdescribing them as "Local Rate", "Lo Call" (often as 'locall rate' which can be easily misread as 'local rate') or "National Rate" for which the Advertising Standards Authority can take action.[29][30][31][32][33][34][35][36][37][38][39] [40][41][42]

Access charge and service charge

[edit]

From 1 July 2015, the charge for calls to 084, 087, 09 and 118 numbers has been simplified. It is split into two parts: An access charge, payable to the telephone service provider – e.g. BT, EE, Sky – plus a service charge paid to the company offering the service.

Companies with 084, 087, and 09 numbers must declare the service charge element of the call cost when advertising their phone number; for example, a number may be advertised saying "Calls cost 20p per minute plus your phone company's access charge".[43] Telecoms companies must inform their customers about their access charge for calling each number range. The EU Consumer Rights Directive requires that many entities that held 084 and 087 numbers will no longer be allowed to use them. The directive bans the usage of numbers that cost more than calling a geographic number for customer service and complaints lines, and other such purposes.[44][45] Since Britain left the EU the Directive as such no longer applies, but its provisions may have been incorporated into British law.[needs update]

Other 08xx number ranges

[edit]
  • 08xx xxx xxxx—Internet for schools and Inbound routing codes.
0820 xxx xxxx Special Services: Internet for schools
0899 9xx xxxx Inbound routing codes

Premium rate content services (PRS and SES)

[edit]
  • 09xx xxx xxxx—Premium Rate Content Services

Numbers in the 09xx range are charged at the highest rates of any calls within the United Kingdom, and are controlled by various regulations regarding their use. The regulator is the Phone-paid Services Authority, formerly PhonepayPlus.[28] There are a large number of charge bands, some with high pence-per-minute rates, others with a high fixed-price for the entire call.

090x xxx xxxx Premium rate content services (PRS)
0908 xxx xxxx
0909 xxx xxxx 		Sexual entertainment services (SES) (not available for new allocations)
091x xxx xxxx Premium rate non-content services (PRS)
098x xxx xxxx Sexual entertainment services (SES)

The earlier unused 092x xxx xxxx – 099x xxx xxxx allocation for "Broadband Internet Services" no longer exists and was removed from the number plan in 2005.

Telex Service Numbers – initial Geographic Area Codes and applicable designation

[edit]

Designation Numbers beginning 2 to 9

10-digits long

Number(s) beginning Designation
2, 88, 89, and 91 to 94 inclusive London
31 Coventry
32 Peterborough
33 Birmingham
34 Leicester
35 Shrewsbury
36 Stoke-on-Trent
37 Nottingham
41 Bournemouth and Channel Islands
42 Exeter
43 Gloucester
44 Bristol
45 Plymouth
46 Taunton
47 Southampton
48 Swansea
49 Cardiff
51 Bradford
52 Scarborough and Holderness
53 Newcastle
54 Sheffield
55 Leeds
56 Lincoln
57 York
58 Middlesbrough
59 Kingston-upon-Hull
61 Chester
620 Liverpool
621 Isle of Man
622-629 Liverpool
63 Blackburn
64 Carlisle
65 Lancaster
66 Manchester
67 Preston
72 Edinburgh
73 Aberdeen
74 Belfast
75 Inverness
76 Dundee
77 Glasgow
81 Cambridge
82 Luton
83 Oxford
84 Reading
85 Guildford
86 Portsmouth
87 Brighton
95 Tunbridge Wells
96 Canterbury
97 Norwich
98 Colchester
99 Southend-on-Sea

Crown Dependencies

[edit]

Although calls from UK landlines to landlines in the islands are charged at the same rate as those to other UK landlines (i.e. they are not treated as international calls), calls may be excluded from calling plans offering unlimited UK fixed-line calls.

Mobile operators may also charge more for calls to the islands and these calls are usually excluded from calling plans. Calls and SMS messages sent to island mobile phone numbers are not charged at the same rate as calls to UK mobile phone numbers.

Channel Islands

[edit]

Guernsey

[edit]

This area code is used for the Bailiwick of Guernsey (i.e. including Alderney and Sark).

(01481) xxx xxx Fixed line 48 = GU
(01481) 822 xxx Fixed line (Alderney)
(01481) 823 xxx
(01481) 824 xxx
(01481) 832 xxx Fixed line (Sark)
(01481) 833 xxx
07781 xxx xxx Sure mobile phones and pagers
07839 xxx xxx Airtel Vodafone mobile phones
07911 xxx xxx Wave Telecom mobile phones, not for the UK

Jersey

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(01534) xxx xxx Fixed line 53 = JE
07509 xxx xxx Jersey Telecom mobile phones and pagers
07797 xxx xxx
07937 xxx xxx
07700 xxx xxx Sure mobile network
07829 xxx xxx Airtel Vodafone mobile network

Several Jersey companies also have non-geographic numbers allocated.[46]

Isle of Man

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(01624) xxx xxx Fixed line 62 = MA
07624 xxx xxx Mobile phones and paging services
07524 xxx xxx Mobile phones additional capacity
07924 xxx xxx

On the Isle of Man, both fixed (01624) and mobile phone (07624) numbers can be dialled locally in the six-digit format.

Fictitious numbers

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Ofcom has also reserved certain number ranges for use in media productions, such as radio and television dramas and films; so as to avoid the risk of people having genuine telephone numbers displayed and receiving unwanted calls. This is similar to the use of fictitious telephone numbers in other countries.

In most of the large cities with three-digit area codes, a range of numbers is reserved, usually all the numbers starting with the digits 496. For fictitious numbers in other areas not using three-digit area codes, the area code 01632 is reserved; this code is not in use, although 0632 was previously used for Newcastle upon Tyne until the late 1980s (63 = NE), and briefly reallocated for use by premium rate services in the 1990s. There are also reserved ranges for fictitious mobile, freephone, and premium rate numbers.[47][48]

The Post Office even produced dial centre labels for use in advertisements and film / TV with a mythical exchange called VINcent plus four digits. The numerical equivalent of VIN was 846, and all the caller got was the speaking clock (i.e. 846 is also numerical equivalent of TIM) in the big city 'Director' areas.[49]

At around the same time as the other Big Number Change changes, Ofcom revised their recommendations to update the prefixes, add additional areas and increase the size of the allocation from 10 to 1,000 numbers per block. Those changes are listed in the Big Number Change article.

In Coronation Street, the fictional Manchester suburb of Weatherfield uses the unallocated range 0161 715 xxxx.[50]

Mobile numbers beginning with 07700 are frequently seen in TV dramas. These numbers have been specifically set aside for TV and radio dramas.

Special service numbers

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Emergency services and helplines

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The UK has two free emergency numbers: the traditional 999, which is still widely used, and the EU standard 112. Both 999 and 112 are used to contact all emergency services: Police, Fire Service, Ambulance Service and Coastguard. (Standard advice for Mountain Rescue or Cave Rescue is to ask the emergency operator for the police, who oversee the communication with these two services.[51][52][53])

Both numbers can be called from mobile phones with the keylock on or without entering the PIN where that would otherwise be required. Although some mobile phones allow emergency calls to be attempted without a SIM card, at present the UK networks reject such calls. Since November 2009, an emergency call can be made through any UK mobile network as long as there is a SIM for any valid UK network in the handset. Although UK VOIP phone providers are required to offer 999 / 112 service, this is subject to a registration for the service and with a verified service address and users need to be aware such service may not work in a power blackout; however, International VOIP providers may not provide this service.

The chargeable number 101 was introduced for non-urgent crime and community safety calls on a trial basis in 2006. In Wales, the scheme was taken forward by all four police forces, who adopted the number for non-emergency calls on a permanent basis in early 2009. In England, the scheme was on trial until 2012, when it was adopted nationwide and the cost to call changed from 10p per call to 15p per call. In Northern Ireland, the number was introduced by the Police Service of Northern Ireland in March 2014.[54] Since 1 April 2020 the number is free to call.

The operator is obtained via 100 from landlines, while directory enquiries, formerly 192, is now provided in the 118xxx range, (not to be confused with 0118, the area code for Reading.) e.g. 118 212, 118 800, 118 500, 118 118, by different companies. International operator assistance is reached through 155.

From early 2010, the pan-European 116 number range came into use for social helplines. The first three numbers allocated were Missing People using 116 000 for a missing children helpline, the NSPCC ChildLine on 116 111, and Samaritans using 116 123 for an emotional support helpline.[citation needed] A recent[when?] consultation for the numbers 116 106 and 116 117 has yet to see any result.

The National Health Service (NHS) can be reached on 111 for non-emergency calls (from landlines and mobiles only). In other European countries, the number 116 117 is used for a similar purpose.

The NHS has also launched a COVID-19 helpline on 119 so that these calls do not go through the 111 call centre.

Local electricity network operators can be reached on 105 to report power cuts.[55]

Two telephone helplines within the regular code space have only eight digits: 0800 11 11 for ChildLine and 0845 4647 for NHS Direct in Wales.

The number 159 ('Call 159') has been introduced to give a standard number for calling banks, in an effort to reduce scams where people are tricked into calling someone pretending to be their bank.[56]

Speaking clock

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Since the mid-1990s, speaking clock services have been available throughout Great Britain using the number 123. Before this, exchanges in "Director" areas (Birmingham, Edinburgh, Glasgow, Liverpool, London and Manchester) dialled 846 (TIM), later changing to 123; main exchanges in "non-Director" areas originally used "952", later changing to "80" with the introduction of STD and eventually to "8081" as other recorded services were introduced on 80X1 codes. Some mobile operators allocate other services to 123, such as customer services or voicemail.

Automated services and access codes

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Short codes beginning with 1 are reserved for telecom service providers' own functionality; some of the most well-known are codes for use with Caller Display:

Code Function Notes
141 Withhold number When normally released
1470 Release number When normally withheld
1471 Last call information and return Caller may press 3 to return call on most networks.
1475 1471 erasure Removes details of last call from 1471 service. May need to be prefixed with 1470 if number is normally withheld.
1477 Automatic Call Trace Stores number (even if withheld) of nuisance caller at terminating exchange for subsequent investigation and enforcement, but service is seldom enabled by default.
1571 Voicemail service For people who do not have answering machines.
If there is a new message, the dial tone will be stuttered.
1572 BT Call Protect To divert nuisance calls to junk voicemail.
#31# Withhold number 141 equivalent for use on mobile networks

Many fixed-line telephone subscribers, e.g. of BT,[57] Virgin Media,[58] SkyTalk, TalkTalk, and PlusNet, have the opportunity to use an automated messaging service which takes messages when the called number is either engaged ("busy") or not answered within a given time. This can be accessed by calling 1571.

For fixed-line users, it is possible to override the carrier pre-selection (CPS) on a per-call basis, dialling a special code before the number, e.g. 1280 for BT, 1664 for LowerCall, or 1844 for Daisy. Ofcom defines the range for these as: "124 to 140, 143 to 146, 148 to 149, 160 to 169, and 181 to 189, inclusive. Numbers of up to 5 digits used to access an Indirect Access Provider ('Type B Access Codes')".[59]

History

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Main article: History of telephone numbers in the United Kingdom

Telephone numbers in Overseas Territories

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Telephone numbers in British Overseas Territories do not come under the UK telephone numbering plan. These calls are treated as international calls. Below are the access codes for the overseas territories:

North American Numbering Plan

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See also: North American Numbering Plan

Others

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See also

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Notes

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  1. ^ 7 for two special 08xx numbers; 9 in some 01xxx areas, one 01xxxx area, all 0500 numbers, and some 0800 numbers; 10 in all other areas and mobile phones
  2. ^ Older pre-PhONEday nine-digit 0500 numbers were left as nine-digit numbers after PhONEday. No new 0500 number ranges were released after PhONEday.
  3. ^ Older pre-PhONEday nine-digit 0800 numbers were left as nine-digit numbers after PhONEday. All new 0800 number ranges released after PhONEday have ten digits after the 0 trunk code.

References

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  1. ^ "A User's Guide to Telephone Numbering". Office of Telecommunications. 7 May 2003. Archived from the original on 28 May 2013.
  2. ^ "The National Telephone Numbering Plan" (PDF). Ofcom. Retrieved 23 June 2018.
  3. ^ "London calling: Ofcom to release new '(020) 4' phone numbers". Ofcom. 30 August 2019.
  4. ^ "Telephone area codes". Ofcom. Archived from the original on 12 July 2014.
  5. ^ "Co. Londonderry – UK Codes – The Phone Book from BT". British Telecom. Retrieved 1 August 2014.
  6. ^ Simunix. "Free directory enquiries from ukphonebook.com". www.ukphonebook.com. Retrieved 14 July 2022.
  7. ^ Erdunast, Howard (16 May 2003). "BT's Response to the Consultation by OFTEL on Proposals to Publish a National Telephone Numbering Plan" (PDF). British Telecommunications PLC. Archived from the original (PDF) on 8 February 2009. 01697 – Brampton should be 016977; not 01697
  8. ^ Director General of Telecommunications (9 July 2003). "The National Telephone Numbering Plan" (PDF). Office of Telecommunications. Archived from the original (PDF) on 7 January 2009. Page 20 shows Brampton listed as 016977.
  9. ^ Oftel (7 May 2003). "A User's Guide to Telephone Numbering". Office of Telecommunications. Retrieved 5 May 2005. Only BT and Kingston Communications (Hull) are obliged to ensure that their customers can dial all numbers within the UK.
  10. ^ "Geographic telephone numbers". Office of Communications. 25 November 2010. Archived from the original on 26 June 2013.
  11. ^ "Geographic telephone numbers". Ofcom. 22 September 2016. Retrieved 5 July 2017.
  12. ^ "0200 Numbers and 0201 Numbers". UK Area Codes and Phone Number Information. Retrieved 28 January 2016.
  13. ^ Ofcom (1 August 2019). "Call Costs Guide". Ofcom. Archived from the original on 21 August 2019.
  14. ^ "Conditions regulating Sexual Entertainment Services" (PDF). Office of Communications. 26 April 2007. Archived from the original (PDF) on 26 May 2011.
  15. ^ "Ofcom introduces UK-wide 03 numbers". Office of Communications. 13 February 2007. Archived from the original on 13 August 2013.
  16. ^ Ofcom. "Contacting Ofcom". Office of Communications. Archived from the original on 8 February 2014. Retrieved 10 October 2010.
  17. ^ BT. "(Section 2, Part 11) 05xx Numbers". BT Price List. British Telecommunications PLC. Archived from the original on 8 July 2012. Retrieved 5 May 2005.
  18. ^ Ofcom (23 March 2021). "Telecoms numbering: 0500 Freephone numbers withdrawn".
  19. ^ Ofcom (23 October 2012). "Proposal for the withdrawal of 0500 Freephone telephone numbers". Office of Communications. Archived from the original on 27 August 2013. Retrieved 23 October 2012.
  20. ^ Vodafone (28 October 2010). "Free-to-caller charity numbers" (PDF). Vodafone Limited. Archived (PDF) from the original on 22 February 2013. Retrieved 11 November 2012.
  21. ^ O2. "Free numbers". Telefónica UK Limited. Retrieved 11 November 2012.{{cite web}}: CS1 maint: numeric names: authors list (link)
  22. ^ Virgin. "Freephone numbers and Charity Helplines". Virgin Mobile Telecoms Ltd. Archived from the original on 1 May 2014. Retrieved 11 November 2012.
  23. ^ T-Mobile (30 January 2012). "Free to Call Helpline Services" (PDF). Everything Everywhere Limited. Archived from the original (PDF) on 3 May 2012. Retrieved 11 November 2012.
  24. ^ Orange (7 February 2005). "Orange make it free to call". Orange (UK). Archived from the original on 21 April 2013. Retrieved 11 November 2012.
  25. ^ Orange (7 February 2005). "Free Charity and Helpline Calls". Orange (UK). Archived from the original on 5 March 2005. Retrieved 11 November 2012.
  26. ^ DWP (15 January 2010). "Free mobile calls for benefit claimants starting from 18 January 2010". Department for Work and Pensions. Archived from the original on 3 January 2014. Retrieved 11 November 2012.
  27. ^ "Free numbers of Department of [sic] Work and Pensions". Orange UK. 1 February 2011. Archived from the original on 12 February 2011.
  28. ^ a b PP. "PhonepayPlus – the UK premium rate phone number and service regulator". PhonepayPlus. Archived from the original on 19 April 2014. Retrieved 11 November 2012.
  29. ^ ASA (6 April 2005). "Emap Active Ltd". Non-broadcast Adjudications. Advertising Standards Authority. Archived from the original on 4 July 2013. Retrieved 7 November 2012. the claim "Lo-call" was misleading, because calls to 0870 numbers were not charged at a low rate as implied.
  30. ^ ASA (4 January 2006). "Windsor Telecom plc". Non-broadcast Adjudications. Advertising Standards Authority. Archived from the original on 20 March 2013. Retrieved 7 November 2012. we told Windsor Telecom to stop describing 0845 numbers as 'local rate'
  31. ^ ASA (25 April 2007). "NET Homeworkers". Non-broadcast Adjudications. Advertising Standards Authority. Archived from the original on 20 March 2013. Retrieved 7 November 2012. We therefore concluded that the description of the '0845' number as a 'local rate' call was misleading.
  32. ^ ASA (12 December 2007). "Datel Group plc". Broadcast Adjudications. Advertising Standards Authority. Archived from the original on 20 March 2013. Retrieved 7 November 2012. We told Max TV not to describe calls to 0845 numbers as 'local rate' calls.
  33. ^ ASA (6 April 2005). "Langley Miniature Models". Non-broadcast Adjudications. Advertising Standards Authority. Archived from the original on 10 June 2013. Retrieved 7 November 2012. The Authority considered that the description "National Rate Calls" for an 0870 number was misleading and likely to confuse consumers. The Authority told the advertisers not to refer to 0870 numbers as 'national rate'. Marketing communications should also state that the price of calls originating from non-BT call providers varies.
  34. ^ ASA (20 September 2006). "British Sky Broadcasting Ltd t/a Sky Travel Shop". Broadcast Adjudications. Advertising Standards Authority. Archived from the original on 25 September 2006. Retrieved 7 November 2012. Because most UK callers now paid more for calls to non-geographic 0870 numbers than for calls to geographic national destinations, we considered that the term "national rate" was inaccurate.
  35. ^ ASA (21 May 2008). "Men at Work Ltd". Non-broadcast Adjudications. Advertising Standards Authority. Archived from the original on 20 March 2013. Retrieved 7 November 2012. (we) ruled that the costs of making calls to such numbers (0870) should be stated in the ad.
  36. ^ Committee of Advertising Practice (10 March 2005). "Hanging on the telephone. On and on and on". CAP News. Advertising Standards Authority. Archived from the original on 29 June 2006. Retrieved 7 November 2012.
  37. ^ Committee of Advertising Practice (8 September 2005). "Stop the call confusion". CAP News. Advertising Standards Authority. Archived from the original on 2 January 2006. Retrieved 7 November 2012. The Committee of Advertising Practice (CAP) ... has told advertisers who quote 084 and 087 numbers ... that they must not describe calls to those numbers as being charged at 'local' or 'national' rate. ... On their introduction, calls to 084(5) numbers were charged at the BT standard local rate and those to 087(0) numbers were charged at BT standard national rate. Calls made from other phone companies were often more expensive. BT has abolished its standard rate for the majority of its customers, making the description of calls being charged at 'local' or 'national' rate meaningless for them.
  38. ^ Committee of Advertising Practice (8 September 2005). "Advertising 0845 and 087 numbers". CAP Alerts. Advertising Standards Authority. Archived from the original on 18 January 2006. Retrieved 7 November 2012.
  39. ^ Committee of Advertising Practice (8 August 2012). "Chargeable 08 numbers: General". Advice Online database. Advertising Standards Authority. Archived from the original on 28 March 2013. Retrieved 7 November 2012.
  40. ^ Committee of Advertising Practice (12 July 2010). "Chargeable 0845 numbers". Advice Online database. Advertising Standards Authority. Archived from the original on 28 March 2013. Retrieved 7 November 2012.
  41. ^ Committee of Advertising Practice (8 August 2012). "Chargeable (0842) 0843 and 0844 numbers". Advice Online database. Advertising Standards Authority. Archived from the original on 28 March 2013. Retrieved 7 November 2012.
  42. ^ Committee of Advertising Practice (7 June 2013). "Premium-rate Services: 09, 0871, 0872 and 0873 numbers". Advice Online database. Advertising Standards Authority. Archived from the original on 10 June 2013. Retrieved 7 June 2013.
  43. ^ "UK Calling". Ofcom. Retrieved 14 August 2021.
  44. ^ BIS. "Consumer Rights Directive". Department for Business, Innovation & Skills. Retrieved 11 November 2012.
  45. ^ EU. "Directive 2011/83/EU on Consumer Rights" (PDF). European Union. Retrieved 11 November 2011.
  46. ^ JCRA (9 September 2009). "Jersey telephone number allocations". Jersey Competition Regulatory Authority. Archived from the original on 15 October 2013. Retrieved 11 November 2012.
  47. ^ "Numbers used for drama. ca. 1999". Oftel Numbering Bulletin 38. Office of Telecommunications. 1 June 1999. Archived from the original on 28 May 2013. Retrieved 19 July 2009.
  48. ^ "Telephone numbers for drama purposes (TV, Radio etc) revised 2004". Ofcom, Office of Communications. 26 October 2004. Archived from the original on 16 February 2014. Retrieved 16 July 2010.
  49. ^ Reynolds, Phil (23 November 2012). "Phone numbers". Archived from the original on 6 June 2013. Retrieved 12 December 2012.
  50. ^ "Code and number blocks – 1600 00 to 1799 99" (XLS). Ofcom, Office of Communications. Archived from the original on 18 September 2012. Retrieved 28 July 2010.
  51. ^ "Mountain Rescue England and Wales | Dial 999 and ask for the police". Archived from the original on 27 April 2015. Retrieved 20 April 2015.
  52. ^ "Scottish Mountain Rescue". Mountainrescuescotland.org. 20 June 2014. Archived from the original on 20 June 2015. Retrieved 6 July 2017.
  53. ^ "contact cave rescue | The Cave Rescue Organisation". Cro.org.uk. Retrieved 6 July 2017.
  54. ^ "Police Service of Northern Ireland". www.psni.police.uk. Retrieved 5 July 2017.
  55. ^ Finnigan, Lexi (6 September 2016). "New national phone line launched for power cuts". The Telegraph. Retrieved 12 January 2018.
  56. ^ "159". Stop scams UK.
  57. ^ Richardson, Tim (29 June 2001). "BT to offer free voicemail from Monday". The Register. Archived from the original on 2 March 2014. Retrieved 5 May 2005.
  58. ^ "Other telephone features" (PDF). Telephone price guide. Virgin Media. 20 October 2006. p. 3. Archived from the original (PDF) on 5 November 2006. Retrieved 5 May 2007.
  59. ^ Ofcom (20 December 2012). "The National Telephone Numbering Plan" (PDF). Office of Communications. p. 34. Archived from the original (PDF) on 17 February 2013. Retrieved 15 February 2013.
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